Terms of service
Last updated: April 27, 2025
Overview
This website is operated by Bilby Threads. Throughout the site, the terms “we”, “us” and “our” refer to Bilby Threads. Bilby Threads offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., who provide us with the online e-commerce platform to sell our products and Services to you.
Online Store Terms
You represent that you are at least the age of majority in your state or province of residence. You may not use our products for illegal or unauthorized purposes or violate any laws in your jurisdiction.
A breach or violation of any Terms will result in an immediate termination of your Services.
General Conditions
We reserve the right to refuse Service to anyone for any reason at any time.
You understand your content (excluding credit card info) may be transferred unencrypted and involve transmissions over networks. Credit card info is always encrypted during transfer.
Accuracy, Completeness and Timeliness Of Information
The material on this site is for general information only. We are not responsible if it is not accurate, complete or current.
Modifications to the Service and Prices
Product prices are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice.
Products or Services
Some products or Services may be available exclusively online. Products may have limited quantities and are subject to our Refund Policy.
We reserve the right to limit or discontinue any product or Service and to limit sales to any person or region.
Manufacturer’s Suggested Retail Price (MSRP) Policy
Bilby Threads may provide a Manufacturer’s Suggested Retail Price (“MSRP”) for certain products in order to maintain the integrity of the brand and to promote fair market value.
While resellers retain the right to establish their own resale prices, we strongly encourage adherence to the MSRP. Repeated or significant deviations from the MSRP may result in a review of the reseller’s account and could lead to limitations on wholesale purchasing privileges or termination of the reseller relationship at our sole discretion.
Temporary sales, promotions, or discounts below MSRP are permitted, provided they are conducted in good faith, are limited in duration, and do not negatively impact the perceived value of Bilby Threads products.
Bilby Threads reserves the right to modify MSRP guidelines at any time and to take appropriate action where pricing practices are deemed to harm the Bilby Threads brand, reputation, or market positioning.
Accuracy of Billing and Account Information
You agree to provide current, complete and accurate account information. We may limit or cancel orders at our discretion.
Please review our Refund Policy for more details.
Optional Tools
We may provide access to third-party tools “as is” with no warranties. Your use is at your own risk.
Third-Party Links
We are not responsible for any third-party materials or websites linked on our site. Please review their policies before engaging in any transactions.
User Comments, Feedback and Other Submissions
By submitting comments, you agree that we may use them at any time without restriction. You agree not to violate any third-party rights or post offensive or unlawful material.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Errors, Inaccuracies and Ommissions
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
Prohibited Uses
You are prohibited from using the site or its content for unlawful, abusive, or disruptive purposes. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
Disclaimer of Warranties; Limitation of Liability
We do not guarantee uninterrupted, error-free Service. Products and Services are provided “as is” and “as available” without any warranties.
We are not liable for any damages related to your use of the Service or products, to the fullest extent permitted by law.
Indemnification
You agree to indemnify and hold harmless Bilby Threads and its affiliates, employees, agents, and partners from any claims or demands due to your breach of these Terms.
Severability
If any provision of these Terms is found to be unlawful or unenforceable, it will be severed and the remaining provisions will remain valid and enforceable.
Termination
These Terms remain effective unless terminated by either party. We may terminate the agreement at any time if you fail to comply with the Terms.
Entire Agreement
These Terms, along with any policies posted, constitute the entire agreement between you and us.
Governing Law
These Terms and any agreements for Services are governed by the laws of Australia.
Changes to Terms of Service
You can review the most current version at any time at this page. We may update or change these Terms at any time.
Contact Information
Questions about the Terms of Service should be sent to:
📧 hello@bilbythreads.com
SMS Marketing Terms
By consenting to Bilby Threads’ SMS marketing during checkout or via opt-in forms, you agree to receive recurring text messages from us, which may include:
- Order updates and transactional notifications
- Abandoned cart reminders
- Promotional offers and exclusive product drops
- Review and feedback requests
Message frequency may vary. Message & data rates may apply. Consent is not a condition of purchase.
Opt-Out: To unsubscribe, reply STOP to any message, or use the unsubscribe link where available. Other recognized keywords include END, CANCEL, and QUIT. We honor any clearly expressed opt-out request.
Help & Support: Text HELP to any message or contact us at hello@bilbythreads.com or through our Contact page.
We may update our sending phone number or shortcode at any time. We are not responsible for missed messages if you text an outdated number.
For details on how we collect and manage your data, view our Privacy Policy.
Arbitration & Class Action Waiver
1. Arbitration Agreement
By using or purchasing from Bilby Threads, you agree to resolve any disputes through binding individual arbitration administered under Australian arbitration law, instead of in court. This includes disputes relating to these Terms or our Services.
Arbitration may be conducted virtually or in New South Wales, Australia.
2. Exclusion from Arbitration
You may opt out of arbitration within 30 days of your first purchase by sending written notice to:
Bilby Threads
6-8 Jude Street, Howlong, NSW, 2643, AU
Include your full name, address, and a clear statement that you opt out of arbitration.
3. Class Action Waiver
You agree not to bring claims as a plaintiff or class member in any class or representative action. All disputes will be resolved individually.
If any part of this section is deemed unenforceable, it will be resolved by a court—not an arbitrator.
