Shipping policy
At Bilby Threads, we want you to enjoy your adventure-ready products as soon as possible! Here's everything you need to know about getting your woven picnic rugs and accessories from our hands to yours.
Order Processing & Dispatch
In-Stock Items
- Orders are processed within 1-2 business days
- You'll receive a dispatch confirmation email with tracking information once your order is on its way
- Orders placed on weekends or public holidays will be processed on the next business day
Made-to-Order Items
- Orders are processed within 1-2 business days
- You'll receive a dispatch confirmation email with tracking information once your order is on its way
- Orders placed on weekends or public holidays will be processed on the next business day
Pre-Order
- Current processing time: 2-3 weeks before dispatch
- Each pre-order item will clearly display the estimated dispatch timeframe at checkout
- We'll keep you updated on your order status throughout the production process
Australia Shipping
Delivery Timeframes
- Metro Areas: 2-5 business days after dispatch
- Regional Areas: 5-7 business days after dispatch
- Remote Areas: 7-10+ business days after dispatch
Shipping Costs
- Flat Rate of $12.95 for orders under $100
- Free Shipping on orders over $100
Shipping Partners
- We ship via Australia Post and Sendle for domestic deliveries
- All orders include tracking information
International Shipping
We currently offer Standard Tracked international shipping to select countries. Please contact us for a freight quote. Please note that international delivery times can vary significantly based on customs processing and local postal services.
Estimated Delivery Timeframes After Dispatch
- Zone 1 – New Zealand: 7-14 business days
- Zone 2 – Asia Pacific: 10-21 business days
- Zone 3 – US & Canada: 10-21 business days
- Zone 4 – UK & Europe: 14-28 business days
International Shipping Zones
- Zone 1 – New Zealand
- Zone 2 – Asia Pacific Bangladesh, Cambodia, China, Cook Islands, Fiji, French Polynesia, Guam, Hong Kong, India, Indonesia, Japan, Kiribati, Laos, Macao, Malaysia, Maldives, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Nepal, North Korea, Northern Mariana Islands, Pakistan, Palau, Thailand, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis and Futuna, Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan
- Zone 3 – US & Canada
- Zone 4 – UK & Europe Albania, Austria, Belgium, Bosnia and Herzegovina, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Malta, Montenegro, Myanmar (Burma), Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, South Africa, Spain, Sweden, Switzerland, United Kingdom
Important International Shipping Notes
- International shipping costs are not available in checkout. Please contact us for a custom freight quote.
- The recipient is responsible for any customs duties, taxes, or import fees that may apply
- Processing times for international orders remain the same as domestic orders
- Tracking information will be provided, but may be limited once the package reaches the destination country
Holiday Shipping
During peak holiday periods (November-December), please allow for additional processing time of 1-3 business days. We recommend placing orders early to ensure timely delivery for special occasions.
Tracking Your Order
Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your account on our website to view real-time order status and tracking details.
We strive to process all orders quickly and ensure they reach you in the best condition. If you have any questions about shipping times or need to modify your delivery address, please contact us as soon as possible at hello@bilbythreads.com.au.
Thank you for choosing Bilby Threads for your next adventure!
